A: What should I do if I received a small amount of defective products? Can I return it back?
Q: 1.Products returned within the warranty period must bear OLITES product number& date code. Products of unknown sources or without valid marking will not be accepted.
2. Resolution for Defective ones:
The solution for a small quantity of defective ones:
We analyze the reasons of failure according to the clients’ feedback information. There is no need to send the defective ones back to us. Then we find the resolution and improve the product in the next order and send the replacement iextension together with the next order.